TESMES CRM HELP CENTER

CRM Sales Assistant 1.0.7
Windows Installation Troubleshooting

If Windows shows a warning while you install or open the app, find the matching message below. For help, send Xiaoxi (小稀) a screenshot of the full message.

Case 1: Part of this app has been blocked

The message may mention .NET Host or SalesAssistant.dll.

Windows warning: Part of this app has been blocked. Windows cannot confirm who published SalesAssistant.dll, which .NET Host tried to load.
If you see a similar warning, follow the steps in this section.

This means Windows Smart App Control has blocked one of the app's files, which may prevent some features from working. Microsoft explanation

Send Xiaoxi a screenshot first so you can check it together. On your own computer, if you have confirmed that the package came from Xiaoxi and decide to turn off Smart App Control, follow these steps.

Turning it off reduces protection against unknown apps across your computer; it does not allow just this app. Check the instructions on your computer to see whether you can turn it back on. If you prefer to keep it enabled, cannot find the setting, or use a company computer, contact Xiaoxi or your IT administrator. Microsoft FAQ

  1. Search for and open Windows Security from the Start menu.
  2. Click App & browser control.
  3. Open Smart App Control settings.
  4. Read the instructions on your computer. If you accept the change, select Off.
  5. Reopen CRM Sales Assistant. If installation did not finish, run Install.cmd again.

Case 2: Windows protected your PC

This warning usually refers to an unrecognized app.

  1. Click More info.
  2. Check that the file is the installer provided by Xiaoxi or the CRM Sales Assistant app. It may show Unknown publisher.
  3. After confirming the source, click Run anyway to continue installing or opening the app.

If there is no Run anyway button, send Xiaoxi a screenshot. Microsoft instructions

After resolving the warning

Reopen the app and follow the CRM Installation and Activation Guide: copy your machine code, send it to Xiaoxi, and enter the activation code you receive.

If a message mentions a virus, malware, or a quarantined file, stop and contact Xiaoxi to check it. These steps do not require turning off antivirus, real-time protection, or Windows Firewall.

Contact: Xiaoxi (小稀) · 647-200-0372