TESMES CRM HELP CENTER
CRM SALES ASSISTANT / PATCH INSTALLATION

How to Install a Patch

Patch packages fix problems in your existing version and improve stability or compatibility. They do not mean that all future features are free. Follow these steps when Xiaoxi sends you a patch. Your valid activation is retained; you do not need a new activation code.

Step 1: Download the patch file

Download the .saupdate patch file to your computer. Do not extract it or double-click it to run it. A patch must match your installed build, so use the file Xiaoxi provides for your computer.

Step 2: Open the update tool

If you have just edited customer information, click Save at the top right of Detail View. You can skip this if it already shows Saved.

Click About in the top-right corner, then Install update. Once the update window opens, close the main CRM Sales Assistant window and leave the update window open.

1. Click About
1. Click About in the top-right corner of the main app window.
2. Click Install update to open the separate update window.

Step 3: Select and install the patch

Click the large file box and select your downloaded .saupdate file, or drag the file into the same box. Once selected, click Install update.

3. Click the large box to choose your file, or drag the downloaded .saupdate file into it.
4. Click Install update after choosing your file. Selecting or dropping a file alone does not start installation.

Wait for installation to finish. Do not force-close the update window or turn off your computer during installation. When you see Update complete and verified. You can open CRM Sales Assistant., reopen the app using your existing desktop shortcut.

Will my records and activation be kept?

Yes. A normal patch installation preserves your customer records, settings, and valid activation. It does not restart the trial period. Keep a separate database backup before installing a patch.

If the tool reports a build mismatch, an installation failure, or a need for recovery, keep the full message and send Xiaoxi a screenshot. Do not delete your customer library or original app files to try to continue.